Bowling Operational Rules

Operating Regulations and Player Obligations

  1. Visitors to the Steakgrill Kralupy bowling alley are required to adhere to the Operational Rules, rental regulations, fire and emergency guidelines, and instructions from local staff.
  2. Players must comply with the bowling alley's billing system and pay for the agreed playing time before it starts.
  3. In case of late arrival for a reserved game, the player is not entitled to a discount, and the serving staff are authorized to charge the full amount according to the reservation.
  4. Players must arrive 10 minutes before the scheduled game to the bowling service desk. If a player does not show up or notify about the delay, the staff have the right to assign the lane to another customer. If the player cancels the reservation less than 24 hours before the game and the lane cannot be rented to another client, the player must pay a cancellation fee of 100% of the reservation price.

Conditions and Rules for Using the Facilities

  1. The serving staff is authorized to assign a lane to the player according to operational conditions, and the player is required to accept this.
  2. Only playing individuals are allowed into the bowling area, and only in special bowling shoes, which can be rented from the bowling service desk. Players without their own bowling shoes must rent them. Using rented shoes without socks is prohibited for hygiene reasons. Leaving the playing area in rented shoes is forbidden.
  3. To prevent potential damage to the bowling equipment, players must follow the instructions of the serving staff. Specifically, they must not:
    • throw the bowling ball onto the lane if the lane is not lit,
    • throw the bowling ball onto the lane if the sweep bar is down,
    • continue playing if the ball does not return,
    • enter the lane area with food and drinks,
    • endanger other players' games with inappropriate behavior.

Safety and Responsibility

  1. Obviously intoxicated persons or those under the influence of addictive and psychotropic substances are strictly prohibited from entering the bowling area and playing lanes.
  2. If there is a malfunction of the playing equipment, players must immediately stop playing and report the malfunction to the serving staff.
  3. Players may use the alley's balls or their own. The alley operator does not check the condition of brought-in balls and is not responsible for their condition after the game. The alley is not liable for damage to private balls. When using their own balls, the player assumes full responsibility for any damage to the equipment caused by these balls.

Ending the Game and Complaints

  1. The serving staff is authorized to end the game after the pre-arranged time has elapsed, regardless of the state of the game.
  2. If a player violates the rules set forth in these regulations, the serving staff are authorized to end the game and eject the player from the bowling area.
  3. In the case of intentional damage to the lane or bowling equipment, the management of Steakgrill Kralupy has the right to compensation for the damage caused.
  4. Complaints and suggestions can be recorded in the "Operational Book" or sent to the email address kralupy@steakgrill.cz.
  5. For your safety, some areas of this building may be monitored by a security camera. All recordings will be made in accordance with applicable legal regulations. Recordings may only be used under conditions stipulated by law.